Frequently Asked Questions

Frequently Asked Questions

Can Doors Plus doors be trimmed and resized to suit a unique size opening?

Provided we install the doors, we remeasure and trim the doors onsite to make sure it fits into the opening. Our Timber doors are made from 100% Pacific Ash Timber, so they can be trimmed to size. We only trim the doors to size if we install the doors.

Does Doors Plus sell screen doors?

We do sell screen doors, made, measured and fitted. We have our full range of designs and colours displayed in our showroom. This include our Ultrasafe range, Our Safety Screen Doors, Hideaway Retractable Screen doors and our Guardian 2 in 1 door solution.

Does Doors Plus offer measure and quotes?

Doors Plus offers FREE measure and quotes. Due to our  extensive range that we have available, we request our valued customers to visit our showroom, and choose from hundreds of options we have available. Once you have selected your doors of choice, we will happily arrange to visit your home and provide you with a FREE measure & quote.

What colour paint does Doors Plus have?

We paint our Composite doors in a white colour or you can purchase doors that are undercoated so you can paint the doors yourself, in any colour of your choosing. We do not paint our Solid Timber doors, we only offer to Stain them in a Dark Maple colour.

What colours of wood stain does Doors Plus have?

We stain our Solid Timber doors in a dark maple colour, we have the colour displayed in the showroom floor. Because we are dealing with natural timber products, the colour may vary.

What design doors does Doors Plus have?

Doors Plus has vast range of designs from classic to heritage to modern. Doors that are hinged, bifolding, stacking, sliding, double doors and more. With a vast range of Glass options, from frosted glass to patterned glass, the choices are endless. Visit a showroom today.

Is Doors Plus an Australian owned company?

Yes. We are an Australian Owned & Operated company since 1989. We are a Family Business.

How can I arrange a quote?

Due to our extensive range we ask our customers to visit the showroom to arrange for a free measure and quote.

Is there a warranty on the product and installation?

Warranty is supplied at the time of sale and all our products and services come with a guarantee.

Can I return a door?

You can return the door provided it is not a custom made door. Restocking fees may apply.

What is your refund policy and process?

Doors can be returned in their original condition within 3 months of purchase. If you are entitled to a refund, you will have the option to receive the Refund via Cheque, Electronic funds transfer back to a credit card or a Direct Deposit into your bank account. Refunds are organised from the showroom you made a purchase from.

Are there any delivery costs?

Standard Delivery charge is $45. Additional charges may apply if your location is not within a short distance from our showroom. Check with your local store to see  if we deliver to your area.

What are the delivery time frames?

A delivery time will be quoted by one of our showroom consultants at the point of sale. As we have a vast range of Solutions, the process could take a day or up to 12 weeks to be ordered, manufactured, painted or stained, delivered and installed.

What if I don’t like the doors I choose?

You can change your order within 24 hours. The tight timeline is due to orders being processed in our systems immediately to ensure the product is finalised and sent to the stores as quickly as possible to be delivered to you.

Does Doors Plus sell wardrobe doors?

Yes. The doors plus wardrobe system is centred around an easy to use track assembly which allows you to install any standard sized internal door into a sliding wardrobe/cupboard application.

What are your opening hours?

Please utilise the Store Locator, to check your closest showrooms opening hours. Direct Link Here: Store Locator

Do you have a catalogue?

You can view our Monthly Specials catalogue. Via the page link here: Monthly Specials.

Do you replace external door frames when installing a new front door?

We can supply and install door frames while replacing your front door. Visit your nearest showroom and discuss your options with a Doors Plus consultant.

How Can I Contact Doors Plus?

You have the option of phoning our showrooms direct. You can also take advantage of our 1800 Free Call numbers listed on our website and different media channels. You may also like to complete the contact form on our website. Live Chat is also available on our website from 9am to 5pm, Monday to Friday AEST. Live Chat will not be available on NSW Public Holidays. We can also be contacted via our Official Facebook page.

With the Timber Sliding External Doors, Can you fit a screen door as well?

Yes we can install a Safety Screen or an Ultrasafe Security Screen door to keep you safe, keep the bugs out and let the breeze flow through the home.