Back up service
After less than 3 weeks the security door locks failed 6 days and waiting after the initial complaint was lodged. Care factor after payment appears to be zero
[Doors Plus Response]:
We have received your completed review form via our website regarding the door locks failing and that after the initial complaint was lodged the care factor has been zero.
I have looked into the matter for you and it seems that the replacement had already been booked with you.
The fix up has been booked for Monday. Fitter called and booked with you yesterday and you acknowledged and accepted the replacement. We received the service call on 20/6 and was communicated to the fitter the same day. Fitter in turn called and booked the replacement within 3 days.
I hope this helps clarify the situation for you, and if the version of events are different and the replacement has not indeed been booked with you, please let me know and I will follow it up for you.
Nino @ Doors Plus
Tony A Minchinbury June 24, 2016
Zone living Door Review Minchinbury
What can i say- AJ from Minchinbury Doors Plus went above and beyond to make sure everything went perfect with my house. From the moment we walked into the store we felt so comfortable and new we were getting the best product for us.
I will recommend Minchinbury store to anyone. Carpenter did great job too.
Sheetal Sood Minchinbury June 23, 2016
My pleasure, to endorse my thorough satisfaction, have had wonderful compliments on the end result, i was hesitant initially to get it done, but now, more than happy with my decision, totally glad i consulted Door Plus.
Gordana Sefton Park June 21, 2016
terribly bad service Castle Hill!
We ordered 3 doors in January that were fitted extremely poorly: chips out of them, adjusted to our door frames and left raw on edges, didn’t shut properly. All 3 of them! The store agreed the were poorly fitted and badly adjusted so they agreed to replace all 3. I waited another 6 weeks. A much better installer this time but still 1 door was scratched and couldn’t be fitted. That’s was 2.5 weeks ago. I have heard nothing from the store to reassure me they are fitting the 3rd door. Extremely bad customer service, we won’t be using this company again!
[Doors Plus]: Hi Kelly,
As discussed with the store, they did not want to supply you a damaged door and are waiting for the replacement door to be manufactured and they will organise the installation with you. I can confirm, the door has indeed been ordered and is in manufacturing.
Kelly Marshall castle hill June 21, 2016
2 no shows for delivery and installation
2 days now made arrangements for our new door installation , Disappointing and hugely inconvenient, no one showed up
Glenn PRIVATE campbellfield June 16, 2016
Great Service – Thanks Azmadi!
Good Service from Azmadi
Weng Fong cannington June 14, 2016
Installation was a breeze. Arrived on time and was very professional – Newcastle
Installation was a breeze. Arrived on time and was very professional. Cleaned up the mess and removed the old door. Nothing else I could hope for really. Michael Ritchie
Michael Ritchie Newcastle December 6, 2015
very satisfied with service provided by doors plus balcatta customer service and installation
hi just had 2nd part of door order completed.. very satisfied with service provided by doors plus balcatta customer service and installation … both installers arrived on time and completed installation efficiently thankyou would recommend. Victoria walker
Victora Walker December 5, 2015
Efficient, pleasant and punctual service from Doors Plus St Peters
Efficient, pleasant and punctual service from Doors Plus St Peters. Carpenter arrived as planned and completed work promptly and professionally. We are delighted with the finished product (one interior door for our en suite). Recommended.Bruce
Bruce St Peters December 5, 2015
Great job, very efficient from showroom to installation – St Peters
Great job, very efficient from showroom to installation. Kept me informed of when delivery and installation would occur (earlier than they had estimated). Duk the installer was wonderful! SO pleasant and helpful, tidy and polite. Would definitely use them again. Sarah
Sarah St Peters December 4, 2015
Thank you Peter and Nick from the Springvale store!
Thank you Peter and Nick from the Springvale store! Peter made the selection of the door and locks so easy. Nick was brilliant when fitting our door which is not a standard size. Great service all round. Lenise.
Lenise Springvale December 3, 2015
Our criteria are less headache, quality, pricing and professionalism – Minchinbury
I have been to several places looking for the right doors in our house. My husband & I were really in for renovating our house. Doors were one of it in the list. Our criteria are less headache, quality, pricing and professionalism. As soon as I walked in the showroom I know that what I needed for doors are all in it. Sam from the showroom gave me all the advice I needed. He could have given me the door that I wanted but won’t be the right one. He made me change my mind to install the appropriate door and he even came to my house to make sure that it is the right measurment. This just shows how committed he is with his job. The carpenter who did the actual install was really good too.He was very professional in what he does. I would agree that prices are little bit expensive but the money we spend it worth it. Gloria Macca
Gloria Macca Minchinbury December 2, 2015
Exceptionally happy with the service & promptness from the store to the installer. – St Peters
Exceptionally happy with the service & promptness from the store to the installer. Crump Residence
Crump Residence St Peters December 1, 2015
great service and friendly people – Balcatta
great service and friendly people Paul
Paul balcatta December 1, 2015
Doors Plus in Osborne Park have been in a word – excellent
Doors Plus in Osborne Park have been in a word – excellent. What I liked about them was the quick service, good workmanship and pleasant communication. Their products are also very good. They fitted a total of 4 doors. Very Happy. Gerald Wright
Gerald Wright Osborne Park December 1, 2015
Manager & office staff very friendly and helpful – Punchbowl
Manager & office staff very friendly and helpful. Installer, Robert, was exceptional. He was very professional,friendly & hung doors perfectly. Also cleaned up after himself. Was very impressed with him and his workmanship Happy Customer
See Description Punchbowl November 7, 2015
Highly recommend Doors Plus Springvale, wonderful customer service…
Highly recommend Doors Plus Springvale, wonderful customer service and fantastic installation by Nick in our old home Natalie FTG
Natalie FTG Springvale November 6, 2015
We had two new doors hung on sat morning by Naim who did a excellent job – Doors Plus
We had two new doors hung on sat morning by Naim who did a excellent job. Colleen
Colleen November 5, 2015
Great ! Looked at doors Saturday, fitted on Thursday – Cannington
Great ! Looked at doors Saturday,fitted on Thursday . Guy rang me on wednesday on time Thursday morning simple. Doors look great and don’t rattle in the wind anymore very pleased, will be recommending to friends !. Lisa
Lisa Cannington November 4, 2015
Thanks to Ralph at Balcatta Doors Plus for being very helpful and efficient
Thanks to Ralph at Balcatta Doors Plus for being very helpful and efficient, the carpenters arrived on time and Installation was well done. Thank again! Annie
Annie Balcatta November 1, 2015