Reviews

Reviews

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Back up service

After less than 3 weeks the security door locks failed 6 days and waiting after the initial complaint was lodged. Care factor after payment appears to be zero

[Doors Plus Response]:

Hi Tony,

We have received your completed review form via our website regarding the door locks failing and that after the initial complaint was lodged the care factor has been zero.

I have looked into the matter for you and it seems that the replacement had already been booked with you.

The fix up has been booked for Monday. Fitter called and booked with you yesterday and you acknowledged and accepted the replacement.  We received the service call on 20/6 and was communicated to the fitter the same day. Fitter in turn called and booked the replacement within 3 days.

I hope this helps clarify the situation for you, and if the version of events are different and the replacement has not indeed been booked with you, please let me know and I will follow it up for you.

Regards,

Nino @ Doors Plus

Minchinbury

Zone living Door Review Minchinbury

What can i say- AJ from Minchinbury Doors Plus went above and beyond to make sure everything went perfect with my house. From the moment we walked into the store we felt so comfortable and new we were getting the best product for us.
I will recommend Minchinbury store to anyone. Carpenter did great job too.

Minchinbury

Very happy

My pleasure, to endorse my thorough satisfaction, have had wonderful compliments on the end result, i was hesitant initially to get it done, but now, more than happy with my decision, totally glad i consulted Door Plus.

Sefton Park

Terribly bad service Castle Hill!

We ordered 3 doors in January that were fitted extremely poorly: chips out of them, adjusted to our door frames and left raw on edges, didn’t shut properly. All 3 of them! The store agreed the were poorly fitted and badly adjusted so they agreed to replace all 3. I waited another 6 weeks. A much better installer this time but still 1 door was scratched and couldn’t be fitted. That’s was 2.5 weeks ago. I have heard nothing from the store to reassure me they are fitting the 3rd door. Extremely bad customer service, we won’t be using this company again!

 

[Doors Plus]: Hi Kelly,

As discussed with the store, they did not want to supply you a damaged door and are waiting for the replacement door to be manufactured and they will organise the installation with you. I can confirm, the door has indeed been ordered and is in manufacturing.

Regards,

Nino

castle hill

2 no shows for delivery and installation

2 days now made arrangements for our new door installation , Disappointing and hugely inconvenient, no one showed up

PRIVATE PRIVATE campbellfield

Great Service – Thanks Azmadi!

Good Service from Azmadi
will recommend

cannington

Installation was a breeze. Arrived on time and was very professional – Newcastle

Installation was a breeze. Arrived on time and was very professional. Cleaned up the mess and removed the old door. Nothing else I could hope for really. Michael Ritchie

Newcastle

Very satisfied with service provided by doors plus balcatta customer service and installation

hi just had 2nd part of door order completed.. very satisfied with service provided by doors plus balcatta customer service and installation … both installers arrived on time and completed installation efficiently thankyou would recommend. Victoria walker

Efficient, pleasant and punctual service from Doors Plus St Peters

Efficient, pleasant and punctual service from Doors Plus St Peters. Carpenter arrived as planned and completed work promptly and professionally. We are delighted with the finished product (one interior door for our en suite). Recommended.Bruce

St Peters

Great job, very efficient from showroom to installation – St Peters

Great job, very efficient from showroom to installation. Kept me informed of when delivery and installation would occur (earlier than they had estimated). Duk the installer was wonderful! SO pleasant and helpful, tidy and polite. Would definitely use them again. Sarah

St Peters

Thank you Peter and Nick from the Springvale store!

Thank you Peter and Nick from the Springvale store! Peter made the selection of the door and locks so easy. Nick was brilliant when fitting our door which is not a standard size. Great service all round. Lenise.

Springvale

Our criteria are less headache, quality, pricing and professionalism – Minchinbury

I have been to several places looking for the right doors in our house. My husband & I were really in for renovating our house. Doors were one of it in the list. Our criteria are less headache, quality, pricing and professionalism. As soon as I walked in the showroom I know that what I needed for doors are all in it. Sam from the showroom gave me all the advice I needed. He could have given me the door that I wanted but won’t be the right one. He made me change my mind to install the appropriate door and he even came to my house to make sure that it is the right measurment. This just shows how committed he is with his job. The carpenter who did the actual install was really good too.He was very professional in what he does. I would agree that prices are little bit expensive but the money we spend it worth it. Gloria Macca

Minchinbury

Exceptionally happy with the service & promptness from the store to the installer. – St Peters

Exceptionally happy with the service & promptness from the store to the installer. Crump Residence

St Peters

Great service and friendly people – Balcatta

great service and friendly people Paul

balcatta

Doors Plus in Osborne Park have been in a word – excellent

Doors Plus in Osborne Park have been in a word – excellent. What I liked about them was the quick service, good workmanship and pleasant communication. Their products are also very good. They fitted a total of 4 doors. Very Happy. Gerald Wright

Osborne Park

Manager & office staff very friendly and helpful – Punchbowl

Manager & office staff very friendly and helpful. Installer, Robert, was exceptional. He was very professional,friendly & hung doors perfectly. Also cleaned up after himself. Was very impressed with him and his workmanship Happy Customer

Punchbowl

Highly recommend Doors Plus Springvale, wonderful customer service…

Highly recommend Doors Plus Springvale, wonderful customer service and fantastic installation by Nick in our old home Natalie FTG

Springvale

We had two new doors hung on sat morning by Naim who did a excellent job – Doors Plus

We had two new doors hung on sat morning by Naim who did a excellent job. Colleen

Great ! Looked at doors Saturday, fitted on Thursday – Cannington

Great ! Looked at doors Saturday,fitted on Thursday . Guy rang me on wednesday on time Thursday morning simple. Doors look great and don’t rattle in the wind anymore very pleased, will be recommending to friends !. Lisa

Cannington

Thanks to Ralph at Balcatta Doors Plus for being very helpful and efficient

Thanks to Ralph at Balcatta Doors Plus for being very helpful and efficient, the carpenters arrived on time and Installation was well done. Thank again! Annie

Balcatta

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